FAQs

18+ Adult Content Notice: This site and its products are for adults only. You must be at least 18 years old or the age of majority in your jurisdiction.

Welcome to the Pormhuber Help Center. Below are answers to common questions about our adult photo blankets, shipping, returns, and more. If you don’t see what you need, email pormhuber@pormhuber.com.

Products & Designs

Q: What types of products do you sell?
A: We sell printed blankets featuring adult photography and mature imagery. Our products are intended for adults only.

Q: Are all models in the imagery adults?
A: Yes. We do not knowingly sell or permit content that depicts minors. All models depicted in adult imagery are represented as 18 years of age or older.

Q: Will the colors match what I see on my screen?
A: We try to display accurate colors, but slight variations may occur due to monitor settings, lighting, and printing processes. These variations are normal and not considered defects.

Shipping & Delivery

Q: How long will it take to receive my order?
A: Order processing takes 1–5 business days. Once shipped, delivery within the United States typically takes 7–12 business days. Total delivery time is approximately 8–17 business days.

Q: Do you offer free shipping?
A: Yes. Orders totaling **$59.00 USD or more** qualify for free standard shipping. Orders under $59 are charged a flat rate of $7.99 USD.

Q: Where do you ship from?
A: Some products are printed in the U.S. at a facility, while others are sourced from trusted global suppliers. This allows us to offer a wider selection while maintaining quality standards.

Q: Is packaging discreet?
A: We package adult-themed products discreetly whenever possible. Outer packaging does not display explicit adult imagery or detailed product descriptions.

Q: Can I track my order?
A: Yes. Once your order ships, you will receive an email with a tracking number and carrier information.

Returns & Refunds

Q: What is your return policy?
A: We accept returns for most non-custom items within 15 days of delivery. Items must be unused, unwashed, and in original packaging.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs.

Q: Can I return a custom or adult-sensitive item?
A: Custom-printed or personalized items are non-returnable unless defective. Adult-sensitive products that have been opened or used cannot be returned.

Q: How long does a refund take?
A: Refunds are processed to the original payment method within 5–7 business days after we receive and inspect your return.

Q: How do I start a return?
A: Email pormhuber@pormhuber.com with your order number and reason for return. We will provide a Return Authorization number and return address if approved.

Membership & Account

Q: Is your membership free?
A: Yes, membership is currently free. You can join by creating an account on our website.

Q: What do members get?
A: Members may receive exclusive discount coupons, early access to new designs, and member-only promotions.

Payment & Security

Q: What currency are your prices in?
A: All prices are in USD (United States Dollars).

Q: Is my payment information secure?
A: Yes. We use secure third-party payment processors and do not store your full payment details on our servers.

Contact & Support

Q: How do I contact customer service?
A: Email pormhuber@pormhuber.com. We aim to respond within 24–48 hours on business days.

Q: What if my order arrives damaged?
A: Contact us within 48 hours of delivery with photos of the damage, and we will arrange a replacement or refund where appropriate.

Q: Do you have a physical store?
A: We are an online-only retailer and do not have a retail storefront.